Delivery methods and charges
We offer a range of delivery options to suit your needs. Delivery charges vary based on your location and the shipping method chosen.
- Standard Shipping: Available for all orders, with delivery times ranging from 3-7 business days. Charges depend on the weight and destination of your order.
- Express Shipping: If you need your items faster, opt for express delivery, which typically takes 1-3 business days. Additional fees apply based on the size and urgency of your order.
- Free Shipping: We offer free standard shipping on orders over a certain amount. Check our promotions page for more details.
- International Shipping: We ship globally! Delivery times and charges vary depending on the country. All international orders are subject to customs clearance, and any duties or taxes are the responsibility of the customer.
Order tracking
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery in real time. Simply visit our order tracking page and enter your tracking information.
I still have not received my order
If your order hasn’t arrived within the expected delivery timeframe, please check your tracking information for updates. Sometimes, delays can occur due to factors outside our control, such as customs processing or carrier delays.
If the tracking information shows no movement or you believe there’s an issue with your delivery, please contact our customer support team at [email protected], and we’ll assist you in locating your package.
The items received are incorrect or are defective
We apologize for any inconvenience caused if you’ve received incorrect or defective items. Please follow these steps to resolve the issue:
Incorrect Items: If you’ve received the wrong items, please contact our customer service team immediately with your order number and details of the issue. We’ll arrange for the correct items to be sent to you as soon as possible.
Defective Items: If your product arrives damaged or faulty, please take a photo of the defect and send it to us along with your order details. We’ll provide instructions for returning the item and arrange for a replacement or refund based on your preference.