PRIME MALL RETURNS & REFUNDS POLICY
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us with your order number, product details, and reason for return at [email protected].
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
Our returns department processes returns and refunds within 1 week of receipt. If the return is a result of a defect, damage in transit, or a shipping error on our part, original shipping charges will be fully refunded.
You can expect a refund within 24-72 hours depending on your bank after your refund has been processed. A refund confirmation email will be sent detailing your refund for your convenience.
Store Credit
We do not offer store credit on returned items. A refund will be processed back to the original payment method at the time of purchase. Then simply place a new order if you wish.
Exchange Policy
We do not do exchanges for different items for warranty purposes. Every purchase requires an invoice with the date of purchase for the manufacturer to honor their warranties. Please return the unused product within 30 days of purchase for a refund of the product price. If you have a color or style request, please contact us before ordering so we can check our inventory for you.
Expiration Date Return Window
Please contact us immediately if you receive a product that is within 120 days of the expiration date. We will be happy to assist you with a prepaid return label, replacements, or a refund if needed to remedy the situation.
RETURN ADDRESS
PRIMEMALL LLC
170 Beaver Brook Road,
Lincoln Park, New Jersey 07035 / USA