Welcome to Prime Mall LLC. This website (the “Site”) is operated by Prime Mall LLC (“we,” “us,” or “our”). By accessing or using our website and purchasing our grocery products, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). Please read them carefully before using our services.

1. Overview & Eligibility

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information & Pricing

  • Grocery & Perishables: We strive to display the colors, images, and descriptions of our grocery products as accurately as possible. However, actual packaging or product freshness may vary slightly upon delivery.
  • Pricing Changes: Prices for our products are subject to change without notice.
  • Errors: In the event a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel or refuse any orders placed for that product.

3. Orders, Inventory, and Delivery

  • Order Acceptance: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We may limit or cancel quantities purchased per person or per order.
  • Substitution Policy: Since grocery inventory fluctuates rapidly, if an item you ordered is out of stock, we may contact you or automatically substitute it with a similar item of equal or greater value, depending on your preferences selected at checkout.
  • Delivery & Shipping: Delivery times are estimates. For perishable goods, you are responsible for ensuring someone is available to receive the delivery to maintain food safety and freshness. We are not liable for spoiled goods left unattended.

4. Refunds and Returns

Due to the perishable nature of fresh groceries, dairy, and frozen items, returns are generally not accepted.

  • If you receive a damaged, spoiled, or incorrect item, you must contact us within 24 hours of delivery with photographic proof to eligible for a refund or replacement.

5. Account Security

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and password. You agree to accept responsibility for all activities that occur under your account.

6. Intellectual Property

All content included on this Site, such as text, graphics, logos, images, and software, is the property of Prime Mall LLC and is protected by applicable copyright and trademark laws.

7. Limitation of Liability

Prime Mall LLC shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or the inability to use our services, or from the consumption of products purchased through our platform, beyond the purchase price of the items.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of USA.